Background: As part of its migration to a shared services environment, this CTS Impact client was centralizing its worldwide Commissions function, including a new software tool.   Previously, several different software applications were in use supporting various business units, and with disparate business processes with varying degrees of complexity.

CTS Impact Solution:  As an experienced IT Project Manager with hands-on experience with commissions processes, CTS Impact performed the following:

• Requirements definition
  • Define future state model
  • Identify specific reporting needs
• Data mapping and design
  • Research all data inflows and outflows
  • System mapping of over 50 commission plans
• Design and document
  • Process design
  • Document standard operating procedures
• User-acceptance testing (UAT)
• User-training and roll-out support