Background: This large multi-national investment management firm had numerous disparate Human Recourses software solutions which were not fully integrated, which led to inefficiencies and errors. Moreover, its Payroll system was not tied to the Human Resources system. As a result, the client’s goal was to implement one system to meet all of its payroll and human resources requirements.
Concurrently, this organization’s financial system needed to be replaced, since it was no longer meeting business needs related to financial reporting.

CTS Impact Solution:

In order to assist this multi-national financial services firm to select and implement a new Human Resources, Payroll and Financial System, CTS Impact provided a team with deep industry experience to lead the software selection, analysis and implementation of a new HR, Payroll and Financial system.

To compress the timeline of this complex project, and given the diverse functionality of these systems, the CTS Impact project team had a blend of hands-on experience in HR, payroll and accounting, rather than two independent functional teams.

Leveraging the CTS Impact Toolkit, CTS Impact worked closely with the client to document current processes in order to define requirements and to identify future state process improvements and system automation opportunities in each area:

  • Human Resources
    • Benefits administration
    • Performance management
    • Applicant tracking/recruitment
    • Compensation management
  • Payroll
  • Accounting
    • Accounts payable
    • General ledger
    • Financial reporting

Once requirements were defined, the CTS Impact team developed a targeted RFP and led facilitated system demos to review a cross-section of software vendors including cloud and ERP options (UltiPro, Workday, and Oracle).

As a result of this integrated analysis, the client selected UltiPro.

In anticipation of the implementation of a new HR, Payroll and Financial system, CTS Impact worked with process owners to prepare for the implementation, including:

  • Detail process analysis
  • Facilitated process design workshops to identify the future state processes and to assist the software vendor with configuration decisions.
  • Define new delegation of authority and approval levels to support auto-workflow processing
  • Define system security levels and permissions
  • Data clean-up (e.g. chart of accounts, vendor master file, job codes, skills & competencies, etc.)
  • Definition of future state reporting requirements

Throughout the entire implementation, including design, configuration and testing of each of UltiPro’s modules, CTS Impact worked as an extension of the client’s teams to liaison with UltiPro’s technical configuration support teams.

Prior to go-live, CTS Impact developed tailored user-training documentation and job aids, including the client-specific standard operating procedures for cross-training.

In addition, to gain added efficiency and enhance controls, CTS Impact developed, tested and implemented a seamless integration between UltiPro Payroll and NetSuite.

Once go-live, CTS Impact provided post go-live support to ensure the systems were achieving the client’s business needs and to facilitate knowledge transfer.  Also, CTS Impact developed standard reporting using UltiPro’s business intelligence (BI) tool.

Subsequently, CTS Impact assisted this client with the implementation of additional HR applications including HighGround (performance management) and Avature (applicant-tracking & recruitment).

CTS Impact provided continuity of staff throughout the entire life-cycle to eliminate any unnecessary ramp-up time and to avoid costs to the client.