Background: As a result of several major acquisitions, this CTS Impact client needed to update its Investment Operations processes in order to be scalable to support future business requirements.  Concurrently, the client was experiencing a high rate of staffing turnover in various management and staff roles.

CTS Impact Solution:

• Issue identification and resolution
  • Reconciliation and settlement
  • Trade operations
  • Data integrity
  • Pricing and performance
• Interim Operations Management
  • Performed Interim Directorship activities until new permanent hire in place and cross-trained
  • Month-end reporting and reconciliation activities
  • Key liaison to internal audit staff during controls review and remediation effort
  • Status updates to Executive Committee
• Optimization
  • Re-vamped organizational structure and drafted job descriptions
  • Designed standard processes
  • Documented standard operating procedures